Terms & Conditions
Terms & Conditions
In these Terms and Conditions, unless the context requires otherwise:
- "Goods" or "Upgrade" means the approved energy-efficient products and/or services supplied and installed under the Victorian Energy Upgrades (VEU) program, as set out in the Quote or Proposal.
- "Customer" and "you" mean the individual, company, or legal entity receiving the Upgrade.
- "Go New Planet", "we", "us", "our" means Go New Planet Pty Ltd (ABN [insert ABN]), including its employees, authorised agents, contractors, and subcontractors.
- "VEU Program" means the Victorian Energy Upgrades program administered by the Essential Services Commission (ESC).
- "VEECs" means Victorian Energy Efficiency Certificates created under the VEU Program.
2. Site Assessment and Eligibility
2.1 A site assessment may be conducted to:
- Confirm eligibility under the VEU Program
- Verify existing equipment or systems
- Determine installation requirements
- Collect evidence required for VEEC creation
2.2 The assessment is a visual inspection only. Go New Planet is not responsible for hidden, latent, or pre-existing conditions not reasonably identifiable at the time of assessment.
2.3 You or your authorised representative must provide safe, reasonable access to all relevant areas of the premises during assessment and installation.
3. Quotes and Variations
3.1 All quotes are estimates based on information available at the time and are subject to confirmation of VEU eligibility.
3.2 Go New Planet reserves the right to amend or withdraw a quote before installation, where:
- Eligibility under the VEU Program cannot be confirmed
- Site conditions materially differ from those assessed
- Regulatory requirements or rebate values change
3.3 Any changes requested by the Customer after acceptance may result in a revised quote.
4. Installation and Compliance
4.1 Appropriately licensed and qualified persons will install all upgrades in accordance with:
- VEU Program rules and guidelines
- Victorian Building Authority (VBA) requirements
- Energy Safe Victoria (ESV) regulations
- Relevant Australian Standards (AS/NZS)
4.2 Go New Planet will collect and retain all evidence required for VEEC creation, including photographs and compliance documentation.
5. Rebates and VEEC Assignment
5.1 You irrevocably assign to Go New Planet or its nominated accredited partner all rights to create, register, and claim VEECs arising from the Upgrade.
5.2 The value of VEECs forms part of the payment for the Goods and services provided.
6. Payment
6.1 Any customer co-payment specified in the Quote must be paid in accordance with the agreed payment terms.
6.2 Payments are deemed received only once cleared funds are received.
7. Warranties
7.1 The applicable manufacturer’s warranty covers goods supplied and any workmanship warranty stated in the Quote.
7.2 Warranties do not apply where faults arise due to:
- Misuse, neglect, or lack of maintenance
- Modifications by third parties
- Environmental factors outside Go New Planet's control
8. Title to Goods
8.1 Title to the Goods does not pass to the Customer until:
- All payments have been made in full, and
- All VEEC assignment obligations have been satisfied
9. General
9.1 These Terms and Conditions apply to all energy efficiency upgrades performed by Go New Planet under the VEU Program.
9.2 Go New Planet may amend these Terms and Conditions from time to time to reflect changes in legislation or program requirements. The version in effect at the time of installation will apply.
Contact Information
If you have any inquiries, please contact:
Go New Planet Pty Ltd
Email: info@gonewplanet.com.au
Phone: +61 490 130 333
Address: 54B Bonwick Street, Fawkner 3060 Vic